ABSTRACT

The  objectives  of  this  study  were : 1)  to  study  levels  of  satisfaction toward  public  service  quality  of  staffs  at  Juvenile  Observation  and  Protection Centre  of  Nakhonsawan  Province, 2)  to  compare  the  levels  of  the  satisfaction toward  the  public  service  quality  of  staffs  at  Juvenile  Observation  and Protection  Centre  of  Nakhonsawan  Province  by  classifying  the personal  factors, and  3)  to  study  problems,  barriers  and  ways  for  the  development  of  the public  service  quality  of  the  staffs  at  Juvenile  Observation and  Protection Centre  of  Nakhonsawan  Province.

The  sample  of  the  study  was  279  people  served  from  the  staffs   at  Juvenile  Observation  and  Protection  Centre  of  Nakhonsawan  Province by Accidental  Sampling.  The  study  applied  Quantitative  Research.  The  study applied  Survey  Research.  The  instrument  of  the  study  was  the  questionnaires.   The  statistics  for  data  analysis  used  Frequency, Percentage, Mean, Standard  Deviation, t-test, One  Way  ANOVA  and  Least  Significant  Difference : LSD.

Results of the Research :

overall, the  public service  quality of  the  staffs  at  Juvenile  Observation  and  Protection  Centre  of  Nakhonsawan  Province was  high.  When  considering  each  aspect : process, service, accommodation, quality, and  reliability, it  was found  that  these  were  in  high  level.

For  the  comparison  of  the people’s opinion  toward  the  public service  quality  of  staffs  at  Juvenile Observation  and  Protection  Centre  of Nakhonsawan  Province  by  classifying  the  personal status, it  was  found  that  the  people  having  different  age  had  different  opinion  toward  the  public  service quality  of  staffs at Juvenile  Observation  and  Protection  Centre  of  Nakhonsawan  Province  at 0.05  of  statistical  significance.  The  hypothesis is accepted.  However, the  people  having  different  sex, educational  degree, occupation  and  income  per  month  had  no  different  opinion.  The  hypothesis  is denied.

For  the  comparison  of  number  of  agriculturists  and  employees,        it  was found  that  the  people  did  not  get  information  for  the  public  and  know  the  rights  and  advantages  and  the  disadvantages  according  to  law.        It  was important  that  the  public  should  provide  the  information  and  the  proactive public  relations.  The  service  should  apply  the  Buddha-Dhamma  principles  to be  the  strategy  for  the  performance  to  promote  the  potential  in  the  service for  the  people  with  training  the  staffs  to  know  and  understand        the  Buddha-Dhamma  principles  and  the  ways  for  the  practice  according        to  the  Buddha-Dhamma  principles  to  apply  in  the  performance.